Cancellation, Return & Refund Policy

1. Order Cancellation

Before Shipment

Customers may request cancellation of an order before it has been packed or shipped.

If the cancellation request is approved:

• The order will be cancelled.
• Any eligible payment received will be refunded.
• No cancellation charges will apply unless payment gateway or banking charges have already been incurred.

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After Shipment

Once an order has been shipped, it cannot be cancelled.

Customers may instead request a return only if the product qualifies under this policy.

2. Return Eligibility

Returns will only be accepted under the following circumstances:

• Wrong product delivered
• Incorrect quantity supplied
• Manufacturing defect
• Product damaged during transit
• Product expired at the time of delivery
• Package received in tampered condition

Customers must notify Truestyle within 48 hours of delivery by providing:

• Order Number
• Product Name
• Photos of the product
• Photos of the outer packaging
• Clear description of the issue

Failure to report within the specified period may result in rejection of the return request.

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3. Non-Returnable Products

For quality, safety, and agricultural compliance reasons, the following products cannot be returned:

• Opened products
• Used products
• Products with broken seals
• Products without original packaging
• Products damaged due to improper storage
• Products mixed with other chemicals
• Products damaged due to customer negligence
• Clearance or promotional sale items (unless damaged or defective)
• Products returned without proof of purchase

4. Agricultural Product Disclaimer

Agricultural performance depends on several external factors, including:

• Soil condition
• Weather and climate
• Irrigation practices
• Crop variety
• Pest pressure
• Farming techniques
• Application timing
• Dosage followed

As these factors are beyond our control, products cannot be returned or refunded solely because expected crop results, yield, or performance were not achieved, provided the product supplied was genuine and free from manufacturing defects.

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5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, Truestyle may, after verification:

• Replace the product.
• Provide an equivalent product (subject to availability).
• Issue a refund, at the Company's discretion.

Truestyle may request photographs or the return of the product for inspection before approving a claim.

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6. Return Approval Process

After receiving your request:

1. Our customer support team will review the complaint.
2. Additional information or photographs may be requested.
3. If necessary, the product may be inspected.
4. A decision will generally be communicated within 5–7 business days after receiving all required information.

7. Refund Process

Once a refund is approved:

• Refunds will be processed to the original payment method whenever possible.
• Refunds for Cash on Delivery (COD) orders may be processed via bank transfer after verification.
• Refund processing may take 7–10 business days, depending on the payment provider or banking institution.

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8. Replacement Policy

Eligible products may be replaced instead of refunded if:

• Stock is available.
• The returned product passes quality inspection.
• The request complies with this policy.

Replacement products will be shipped without additional product charges.

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9. Return Shipping

If the return is approved due to an error on the part of Truestyle (such as wrong product, damaged item, or manufacturing defect), return shipping costs will be borne by Truestyle.

If a return is requested for reasons not attributable to Truestyle and is otherwise accepted at our discretion, the customer may be responsible for the return shipping costs.

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10. Refusal of Return Requests

Truestyle reserves the right to reject return or refund requests if:

• The request falls outside the specified reporting period.
• The product has been opened, used, or altered.
• The product has not been stored according to the instructions.
• The issue results from improper handling or application.
• The complaint is unsupported by sufficient evidence.

11. Force Majeure

Truestyle shall not be liable for delays or inability to process returns or refunds due to circumstances beyond its reasonable control, including:

• Natural disasters
• Transportation disruptions
• Government restrictions
• Pandemics
• Strikes
• Other unforeseen events

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12. Contact for Returns & Refunds

For cancellation, return, replacement, or refund requests, please contact: