At Truestyle Farm Hub Private Limited, we are committed to delivering agricultural products safely, securely, and efficiently to our customers across India. Every order is processed with care to ensure that products reach farmers, dealers, distributors, and business partners in excellent condition and within the estimated delivery timeline.
Our Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered. It also outlines important information regarding delivery timelines, shipping charges, order tracking, delivery verification, and circumstances that may affect shipment schedules.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy. We encourage customers to review this page before placing an order to better understand our shipping procedures and delivery commitments.
We strive to provide a dependable shipping experience by partnering with reliable logistics providers, maintaining efficient order processing procedures, and keeping customers informed throughout the delivery process.
From order confirmation to final delivery, our goal is to ensure transparency, timely communication, and secure transportation so that every customer receives their products with confidence.
Once your order has been successfully placed and payment has been confirmed (where applicable), our team begins processing your order for shipment. Every order is carefully verified, packed, and prepared to ensure that products are delivered safely and in excellent condition.
While we strive to process all orders as quickly as possible, processing times may vary depending on product availability, seasonal demand, and order volume. Orders are processed only during regular business days.
Truestyle Farm Hub Private Limited currently delivers agricultural products to most serviceable locations across India through our trusted logistics partners. We continuously work to expand our delivery network so that more farmers and customers can access our products with ease.
Delivery availability depends on the service coverage of our courier partners. In certain remote, rural, or restricted locations, shipping services may be limited or temporarily unavailable.
Once your order has been processed and dispatched, the estimated delivery time depends on the destination and the service coverage of our logistics partners. We strive to ensure timely delivery while maintaining the safety and quality of every shipment.
The delivery timelines provided below are estimates and may vary depending on courier operations, weather conditions, local accessibility, and other external factors beyond our control.
Estimated delivery within 2–5 Business Days after dispatch.
Estimated delivery within 3–7 Business Days after dispatch.
Estimated delivery within 5–10 Business Days after dispatch.
Shipping charges are determined based on the nature of your order and the delivery destination. Our objective is to provide fair and transparent shipping costs while ensuring reliable delivery through trusted logistics partners.
Applicable shipping charges, if any, will be clearly displayed during the checkout process before your payment is confirmed. From time to time, promotional offers or selected products may qualify for free shipping.
Truestyle may occasionally offer free shipping on selected products, minimum order values, or during special promotional campaigns.
Any applicable promotional shipping benefits will be automatically reflected during checkout, subject to the terms and conditions of the respective offer.
Once your order has been dispatched, we will keep you informed by sharing the shipment details through the available communication channels. This allows you to monitor the progress of your order and stay updated on its expected delivery.
Tracking information is generally shared soon after dispatch and can be used to check the shipment status directly through the respective courier partner.
Our courier partners generally make multiple delivery attempts before returning a shipment. We encourage customers to ensure that the delivery address and contact information provided during checkout are accurate and that someone is available to receive the package.
If delivery cannot be completed after the permitted delivery attempts, the shipment may be returned to our warehouse. In such cases, additional shipping charges may apply if the order needs to be dispatched again.
Returned shipments are received back at our warehouse for verification before any further action is taken.
If the customer requests re-dispatch, additional shipping charges may apply depending on the delivery location and courier charges.
Upon receiving your order, we recommend verifying the shipment before accepting or using the products. A quick inspection at the time of delivery helps ensure that the correct products have been delivered and that the package has arrived in good condition.
If you notice any visible damage, missing items, or discrepancies, please notify our Customer Support team within 48 hours of delivery so that we can review your request and provide appropriate assistance.
While we make every reasonable effort to deliver orders within the estimated timelines, certain situations beyond our control may affect shipping schedules. These unforeseen events may impact transportation networks, courier operations, or local delivery services.
Whenever possible, we will work closely with our logistics partners to minimize delays and keep customers informed about significant changes to their shipment status.
Customers are responsible for providing complete, accurate, and up-to-date shipping information when placing an order. Correct delivery details help our logistics partners complete deliveries efficiently and reduce the possibility of delays or returned shipments.
If you notice an error in your shipping address after placing an order, please contact our Customer Support team immediately. Address modifications may only be possible if the order has not yet been processed or dispatched.
In certain situations, your order may be shipped in multiple consignments instead of a single package. This helps us ensure faster delivery of available products while maintaining safe packaging and efficient logistics operations.
If your order is dispatched in multiple shipments, you will be informed accordingly, and separate tracking information may be provided for each package where applicable.
Customers will be notified whenever an order is dispatched in multiple consignments. Tracking details for each shipment will be shared as they become available.
Partial shipments help reduce unnecessary delays and ensure that available products reach customers at the earliest possible opportunity.
We take every reasonable precaution to ensure that your order is securely packed and safely delivered. However, if you receive a package that appears damaged, leaking, tampered with, or opened, we recommend inspecting it carefully before use.
Prompt reporting enables our support team to investigate the issue efficiently and process eligible claims in accordance with our Cancellation, Return & Refund Policy.
Eligible claims will be reviewed after verifying the submitted information, photographs, and order details.
Claims will be handled in accordance with our applicable Cancellation, Return & Refund Policy.
Cash on Delivery (COD) may be available for selected products, locations, and eligible customers. The availability of COD depends on operational feasibility, courier partner support, and internal order verification processes.
Truestyle Farm Hub Private Limited reserves the right to modify, restrict, or discontinue COD services at any time without prior notice whenever necessary for operational or security reasons.
At present, Truestyle Farm Hub Private Limited ships products only within India. We are continually evaluating opportunities to expand our distribution network and serve customers in additional regions in the future.
Customers interested in international business enquiries, export opportunities, dealership partnerships, or bulk purchase requirements are welcome to contact our sales team for further assistance.
If you have any questions regarding shipping, delivery timelines, order tracking, shipping charges, or any other delivery-related enquiry, our Customer Support team is here to assist you. We are committed to providing timely responses and ensuring a smooth delivery experience for every customer.
Whether you need assistance before placing an order or require support after your shipment has been dispatched, please feel free to contact us using the details below.
